Current Store Sun Prairie - Mounds Pet Food Warehouse

Order Status:

You will receive an e-mail when your order is picked and ready for pickup. If we have any questions or product availability issues, we will call the number you have provided. If a product is not available, we will process a refund for the amount you are owed. Please note that refunds may take a few days to process in-house and you then would see your refund within 3 to 5 business days.  Products not picked up within 14 days will be restocked with a 15% restocking fee.

View our return policy here

Order Cancellations / Switching Store Locations:

Orders cannot be moved or transferred to another store location once they are placed for a specific store location. Please always ensure you are making your purchase from the correct store before proceeding. Orders cannot be cancelled once submitted. Products will need to be returned in-store for credit per the return policy. See the return policy above. Products not picked up within 14 days will be restocked with a 15% restocking fee.  Products that are not returned in-store are subject to the 15% restocking fee. 

Astro Loyalty Program:

We will work diligently to apply your purchases to your Astro Loyalty Frequent Buyer Program based on the information you have provided which will aid us in finding your account. Please monitor your Astro Loyalty Account with the app should there be a discrepancy or error that arises. You cannot redeem your earned free item via this ecommerce platform and must come in to the store for redemption. We are unable to apply Astro Offers outside of the Frequent Buyer Program via this ecommerce platform. For any Astro Offer sales, discounts, or promotions you must visit the store. For more information about Astro Loyalty, getting the app, or available offers, please visit our website here.

Coupon Redemption:
We are unable to take coupons through this eCommerce platform. If looking to apply a coupon of any kind, please shop in-store. 

Payment Processing:
We accept Visa, Mastercard and Discover credit cards or debit cards online. 

Disclaimer of Warranties and Limitation of Liability
Any product discrepancies must be taken care of within one business day from purchase. 

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy. 

Infomation Collection and Use:
While using our Site, we may ask you to provide us with certain personally indentifiable information that can be used to contact or indentify you. Personally indentifiable information may include, but is not limited to, your name, phone number, and e-mail address.  

Log Data:
Like many site operations, we collect information that your browser sends whenever you visit our Site.

This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this information so we can work to provide you with a better online shopping experience. 

We may use your Personal Information to contact you with newsletters, marketing or promotional materials, and other information relating to or pertaining to Mounds Pet Food Warehouse items, deals, events, and other happenings.

Cookies are files with small amounts of data, which may include an anonymous unique indentifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.

Like many sites, we use "cookies" to collect information. You can instruct your browser to reuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our site. 

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Changes To This Privacy Policy: 
This Privacy Policy is effective as of 7/28/2020 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on the page.

We reserve the right to update or change our Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website. 

Contact Us:
If you have any questions about this Privacy Policy, please contact us here.